Refund policy

Hi, 

We offer a 7 Day Return / Exchange for our valued customers. 

Your complete satisfaction is our top priority.

• If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. Email us at orders@littlewomen.ch.
  
  
• We will issue an exchange or refund via store credits only.

• Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@littlewomen.ch.

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  
  
• We kindly ask that all items requested for return / exchange are not used or expired, undamaged and unopened packaging. Items are expected to be in the exact same condition as when you received them, and are in the original box and/or packaging with all tags, if any. 
  
  
• Note that return terms are different for defect and non-defect items. Kindly refer to the guidelines below. Little Women reserves the right to reject any return/exchanges.
  
  
• If you would like to request for returns via delivery, kindly note that there will be shipping charges applicable. We will not be liable for any loss or damage incurred in the process of shipping items back to us.
  
  
• Returns, exchanges and refunds are not entitled to our free delivery promotion. If you are returning an item that was originally sent out under free delivery, a shipping and processing fee of CHF10 per piece when issuing an exchange / refund will be deducted. Larger/bulky items will be subject to a CHF25 administrative fee. 
  
  
• In the event that a return cannot be accepted, the sender will either have to pick up the item from our location or have it sent back to sender's address - costs will be covered by customer.
  
  
• Note that all self-collection of your exchange has to be done within 7 days at the location specified, otherwise it will be forfeited.  
  
  
• If there is a change of mind after an order is placed, and if we manage to see your email in time to hold back the item before its sent, the refund will only be in store credits with 5 years expiry for your next purchase. 

Defects:

• If you received a defective item, please notify us within 7 days of receipt via email.
  
  
• Please explain nature of defect and include photos or video.
  
  
• Kindly note that all returns / exchanges (both defects and non-defects) have to be made at our location (Felben-Wellhausen) for exchange/checking.
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  

Non-defects:

• We want you to be happy with your purchase and allow returns within 7 days of receipteven if there is no defect. 
  
  
• You will be eligible to receive the value of your purchase when above mentioned return within 7 days is fulfilled. Initial shipping fee will be deducted.
• Accessories and gift cards will not be refundable.
  

 

Cancellations:

• Kindly note that we are not able to accept cancellations after an order has been placed on our website. Should you change your mind after placing the order online, you can opt to return the item at the terms above under non-defects. 

If you need further assistance, email us at orders@littlewomen.ch.